Can
An iOS app concept linked to smart bins for residential waste tracking and incentives.
Role
Product & UX Consultant (UX strategy, story mapping, prototype design, UX/UI design)
Year
2023
Industry
Real Estate
TL;DR
Problem
Residential waste tracking needs an experience that makes participation easy and motivates residents to reduce non-recyclables.
Strategy
Design a behavior-change loop with three incentive layers—individual, social, physical—using reminders, progress tracking, and rewards.
Impact
A validated UX approach and prototype that combines tracking + visualization + incentives, refined through testing feedback (no post-launch data available).
Design Decisions
Key Decision 1
Use three incentive layers (individual, social, physical) to move non-participants from awareness to sustained participation.
Key Decision 2
Make progress visible and scannable (breakdowns, trends, and receipts) so effort feels tangible and repeatable.
Key Decision 3
Reinforce habits with lightweight engagement (reminders, rankings, and rewards) instead of relying on regulation or enforcement.
Solution
Solution 1
Waste logging and receipts tied to bin activity, categorizing organic/recyclable/general waste with basic quality indicators.
Solution 2
Progress and insights views (charts + breakdowns) so residents understand their mix and improvement over time.
Solution 3
Incentive mechanics: redeemable points, leaderboards/competitions, and community features to encourage participation and spread adoption.
Results
Results
The prototype explored an end-to-end experience combining tracking, progress visualization, incentives, and social dynamics to drive participation.
Results Method
Strategy defined through story mapping and behavioral principles, then refined via prototype testing feedback; additional visuals restricted
Systemization
A repeatable engagement model (remind → track → visualize → reward) that can scale across properties and resident cohorts.
Standardized data objects (waste type, weight, period, points) enabling consistent charts, receipts, and comparisons.
What I'd Do Next
Add clearer trust signals for data quality (bin confirmation, confidence, and “what counts” explanations) to reduce skepticism.
Expand incentives with property-level campaigns and seasonal challenges to sustain participation beyond novelty.
Credits
Product stakeholders and operations/property stakeholders; collaboration through research synthesis, story mapping, and iterative prototype reviews.
NDA / Alias Notes
Due to a non-disclosure agreement (NDA), access to additional visuals and specific implementation details is restricted.
Tags
Platform UX, IoT, Sustainability, Gamification, Data Visualization
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