Naya Homes
One workspace for performance, reservations, and operational follow-through.
Role
Product & UX Consultant (discovery → UX strategy → UX/UI → delivery support)
Year
2023
Industry
Property Management / Hospitality Operations
TL;DR
Problem
Property teams relied on scattered reports and tools, slowing decisions and increasing coordination overhead.
Strategy
Consolidate core workflows into one portal: performance visibility, reservations as backbone, and follow-through via docs and notifications.
Impact
Reduced context switching and improved operational clarity, validated through stakeholder walkthroughs and delivery handoff acceptance.
Design Decisions
Key Decision 1
Performance as the default home surface to keep outcomes visible and guide daily prioritization.
Key Decision 2
Reservations as the operational backbone with fast triage (table) and planning (calendar), supported by safe edit flows.
Key Decision 3
Follow-through built in via documents and notifications so work doesn’t fall back into side channels.
Solution
Solution 1
Performance workspace with KPI rollups and trends by property and time range.
Solution 2
Reservations workspace with searchable list and calendar planning, supported by structured create/edit flows.
Solution 3
Ops follow-through via documents and notifications to keep actions, exceptions, and updates centralized.
Results
Results
Operational reporting and reservation management were consolidated into a single workspace, improving day-to-day visibility and reducing manual coordination.
Results Method
Validated via stakeholder reviews and delivery handoff; no post-launch analytics available.
Systemization
Reusable patterns for tables, filters, status indicators, and modal flows to keep workflows consistent as modules expand.
Standardized form structure and confirmation states to support high-stakes edits without breaking momentum.
What I'd Do Next
Add role-based permissions and audit trails for sensitive actions (edits/cancellations).
Expand proactive ops alerts (exceptions, missing docs, anomalies) to reduce manual monitoring.
Credits
Client stakeholders (ops + leadership) and a development partner.
Project Links
Tags
Platform UX, Operations, Dashboards, Data-heavy workflows, B2B SaaS
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